Privacy Policy

1. Information We Collect

Personal Information

We collect information you provide directly, including: name, email address, phone number, CDL (Commercial Driver's License) number and images, company information (MC number, DOT number, EIN), billing and payment information, and any communications you send to us.

Information Collected Automatically

When you access our platform, we automatically collect: IP address, browser type and version, device identifiers, usage data and analytics, cookies and similar tracking technologies, and log data.

2. How We Use Your Information

We use the information we collect to: provide, maintain, and improve our services; process traffic ticket cases and connect you with attorneys; process payments and maintain billing records; communicate with you about your account and cases; comply with legal obligations; detect, prevent, and address fraud and security issues; and analyze usage trends to improve user experience.

3. How We Share Your Information

We may share your information with: attorneys in our network for case representation; payment processors (Stripe, PayPal) to process transactions; service providers who assist our operations; law enforcement or government agencies when required by law; and in connection with a merger, acquisition, or sale of assets. We never sell your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures including: AES-256 encryption for data at rest; TLS 1.3 encryption for data in transit; role-based access controls; regular security audits and penetration testing; SOC 2 compliant infrastructure; and secure, redundant cloud hosting. While we strive to protect your information, no method of electronic transmission or storage is 100% secure.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We retain certain information as required by law, including tax and financial records (7 years), legal case files (10 years), and activity logs (3 years). You may request deletion of your account data by contacting us at privacy@shieldgroup.com.

6. Your Rights

Depending on your jurisdiction, you may have the right to: access the personal information we hold about you; correct inaccurate or incomplete information; delete your personal information; restrict or object to processing; data portability; and withdraw consent. To exercise these rights, contact us at privacy@shieldgroup.com.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, the right to opt-out of the sale of personal information, and the right to non-discrimination for exercising your rights.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete it promptly.

9. Cookies and Tracking

We use cookies and similar technologies for: authentication and session management; remembering your preferences; analytics and performance monitoring; and security. You can control cookie preferences through your browser settings.

10. International Data Transfers

Your information may be transferred to and processed in the United States. By using our services, you consent to the transfer of your information to the U.S., where data protection laws may differ from those in your country.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: