Terms of Service
Last Updated: February 1, 2026
These Terms of Service ("Terms") govern your access to and use of the Ticket Resolver platform and services provided by Shield Group LLC ("Shield Group", "we", "us", or "our"). By accessing or using our services, you agree to be bound by these Terms.
1. Eligibility
You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use our services. If you are using the services on behalf of a company, you represent that you have authority to bind that entity to these Terms.
2. Account Registration
To access certain features, you must create an account. You agree to: provide accurate, current, and complete information; maintain the security of your password and account; promptly update your information if it changes; accept responsibility for all activities under your account; and notify us immediately of any unauthorized access.
3. Description of Services
Shield Group provides a technology platform that connects commercial drivers and fleet companies with licensed attorneys for traffic ticket resolution. Our services include: ticket submission and tracking; attorney matching based on jurisdiction and specialization; secure document management; case status updates and communication; payment processing; and fleet management tools for companies. We are a technology platform and do not provide legal advice directly. Attorneys in our network are independent practitioners.
4. Fees and Payment
Solo Drivers pay on a per-ticket basis. Companies may subscribe to monthly plans based on fleet size. All fees are non-refundable unless otherwise stated. We reserve the right to change pricing with 30 days' notice. Payment is processed through secure third-party processors (Stripe, PayPal). You agree to pay all fees associated with your use of the services.
5. User Conduct
You agree not to: submit false or misleading information; impersonate any person or entity; interfere with or disrupt the services; attempt to gain unauthorized access to our systems; use the services for any illegal purpose; violate any applicable laws or regulations; or harass, abuse, or harm other users or attorneys.
6. Intellectual Property
All content, features, and functionality of our platform — including text, graphics, logos, icons, software, and the overall design — are owned by Shield Group and protected by U.S. and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.
7. Disclaimer of Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WE DO NOT GUARANTEE ANY SPECIFIC OUTCOME FOR YOUR TRAFFIC TICKET CASE.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHIELD GROUP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
9. Indemnification
You agree to indemnify, defend, and hold harmless Shield Group, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from: your use of the services; your violation of these Terms; your violation of any rights of a third party; or any content you submit through the platform.
10. Termination
We may suspend or terminate your account at any time for any reason, including violation of these Terms. You may terminate your account by contacting us. Upon termination: your right to use the services ceases immediately; we may delete your account data after a reasonable period; and any outstanding fees remain due.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Harris County, Texas.
12. Dispute Resolution
Any dispute, controversy, or claim arising out of or relating to these Terms shall be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in Houston, Texas. The arbitrator's decision shall be final and binding.
13. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
14. Changes to Terms
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or through a notice on our platform. Your continued use of the services after such changes constitutes acceptance of the updated Terms.
15. Contact Information
For questions about these Terms, please contact us at:
Email: legal@shieldgroup.com
Address: Shield Group LLC, 123 Legal Drive, Suite 400, Houston, TX 77002
Phone: (800) 555-0199